Returns policy
Returns & Refunds
At Hands Free Dryer™, your satisfaction is our top priority. If for any reason you are not entirely satisfied with your purchase, we provide a transparent and equitable return and refund procedure in accordance with EU consumer regulations.
Please review the following information thoroughly prior to initiating a return.
Ready to start? Submit your request through our online return form: 👉 https://handsfreedryer.com/pages/return-request
Right of Withdrawal (EU Customers)
In accordance with EU consumer legislation, you are entitled to withdraw from your purchase within 30 days of receipt of your order, without the need to specify a reason.
The withdrawal period concludes 30 days following the date on which you receive the product.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- The product must be returned within 30 days of delivery
- The item must be unused, undamaged, and in original condition
- All accessories must be included
- The product must be returned in its original packaging
We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return
To initiate a return, please follow these steps:
- Submit our online return form at https://handsfreedryer.com/pages/return-request (or email our support team at contact@handsfreedryer.com)
- Include your order number and reason for return
- Wait for return instructions before sending the item back
Returns sent without prior approval may not be accepted.
Return Shipping
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
- We recommend using a tracked shipping service
- Hands Free Dryer™ is not responsible for items lost or damaged during return transit
Refunds
When will I receive my refund?
Upon receipt and inspection of your returned item, your refund will be issued within 5 to 7 business days.
Refunds will be processed back to the original payment method employed at the time of purchase.
Will I receive a full refund?
A full refund will be issued if:
- The product is returned unused
- All components and accessories are included
- The return meets our eligibility criteria
If the item shows signs of use, damage, or missing parts, a partial refund or rejection may apply.
Exchanges
Currently, we do not provide direct exchange services. If you would like to initiate an exchange, please return the original item and submit a new order.
Damaged or Incorrect Items
What if my item arrived damaged?
If your order arrives damaged:
- Take clear photos of the package and product
- Contact us within 48 hours of delivery
- Email contact@handsfreedryer.com with your order number and photos (or submit them via our return form at https://handsfreedryer.com/pages/return-request)
We'll assess the situation and offer a replacement or refund where applicable.
What if I received the wrong item?
If you have received an incorrect item, please contact us without delay. We will coordinate the appropriate shipment at no extra charge.
Non-Returnable Items
Returns may not be accepted if:
- The product shows clear signs of use
- Accessories or components are missing
- The item is returned outside the 30-day return window
- The product has been damaged due to misuse
Late or Missing Refunds
If you haven't received your refund after the stated processing time:
- Check with your bank or payment provider
- Allow additional processing time (some banks take longer)
- Contact us if the issue persists
Frequently Asked Return Questions
Can I return a product if I changed my mind?
Certainly, provided that the product remains unused and is returned within 30 days of receipt.
Do I need the original packaging?
Yes. Original packaging helps protect the product during return shipping and is required for a full refund.
Can I return part of my order?
Certainly. You may return individual items provided they satisfy the eligibility criteria for returns.
What happens if my return is lost?
We strongly recommend using tracked shipping. Returns lost in transit without tracking cannot be refunded.
Can I return a used product?
Used products are generally not eligible for return unless they are defective.
Are promotional or discounted items returnable?
Yes, unless stated otherwise at the time of purchase.
International Returns
For international returns:
- Customers are responsible for return shipping costs
- Customs fees or import charges are non-refundable
- Please clearly mark the package as "Returned Goods" to avoid additional charges
Contact Us
If you need any clarification regarding returns or refunds, please contact our support team:
📧 Email: contact@handsfreedryer.com 🔗 Return form: https://handsfreedryer.com/pages/return-request ⏱️ Response time: usually within 24 hours on business days
Hands Free Dryer™ — Designed in France. Made for modern living.
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Frequently Asked Questions
Orders & Delivery
- United States (All States)
- Canada (All Provinces)
- European Union & Selected Global Destinations
During the checkout process, available shipping methods are automatically updated based on your exact delivery address. If your country is not currently listed at checkout, please contact our logistics team at contact@handsfreedryer.com to verify special dispatch availability.
For the United States and Canada, orders are typically delivered within 2–5 business days after dispatch.
Note: While transit times can vary slightly during peak promotional seasons, our fulfillment team always prioritizes getting your order out of the warehouse as quickly as possible.
For European countries, orders are typically delivered within 1–5 business days after dispatch, depending on your location and selected shipping method.
Note: While transit times can vary slightly during peak promotional seasons, our fulfillment team always prioritizes getting your order out of the warehouse as quickly as possible.
Once your order is shipped, you’ll receive a shipping confirmation email with a tracking link. This allows you to follow your delivery in real time from dispatch to arrival.
Track your order HERE
If your order has not yet been shipped, please contact us as soon as possible at contact@handsfreedryer.com
Once an order has been dispatched, changes or cancellations may no longer be possible.
Returns & Refunds
You may return your Hands Free Dryer within 30 days of delivery, provided the product is unused, undamaged, and returned in its original condition.
We want you to feel confident in your purchase, so if something isn’t right, we’re here to help.
To start a return, simply contact our support team at contact@handsfreedryer.com with your order number.
We’ll guide you through the return process step by step.
Once your return has been received and inspected, refunds are typically processed within 5–7 business days and returned to your original payment method.
If your order has not yet been shipped, please contact us as soon as possible at contact@handsfreedryer.com
Once an order has been dispatched, changes or cancellations may no longer be possible.
Product Information
An intelligent, high-end hair dryer designed for hands-free and handheld utility. It turns your hair routine into a seamless, multi-tasking experience that saves time and maximizes comfort by removing the need to hold a heavy dryer.
The Hands Free Dryer can be securely mounted on a stand or wall mount, freeing your hands completely unlike traditional hair dryers.
This allows you to multi-task, reduce arm fatigue and have a more relaxed styling experience.
Yes. Every order includes:
- Hands-Free Dryer
- Tripod stand
- Wall mount
- Required accessories
- Everything you need is included in the package.
Absolutely. The dryer easily detaches from the stand and works perfectly as a handheld dryer whenever you prefer.
Yes. The Hands Free Dryer is suitable for all hair types, including straight, wavy, curly, thick, and fine hair.
Multiple heat and airflow settings allow you to adjust performance to your personal needs.
Yes. The dryer features multiple heat and airflow options, giving you full control over your styling experience—from gentle drying to faster performance.
Multi-Usage & Versatility
Not at all. While it’s designed primarily for hair styling, many customers use it for multiple everyday purposes.
Yes. The Hands Free Dryer is excellent for drying:
- Light clothing
- Damp shirts
- Small laundry items
- Travel garments
It’s especially useful in hotels, small apartments, or while traveling.
Yes. Many customers use the Hands Free Dryer for gentle pet drying, especially for small pets.
The hands-free setup allows you to comfort and brush your pet while drying safely.
Yes. The dryer can be used to provide localized warmth in small spaces such as
- Bathrooms
- Dressing areas
- Vanity setups
Always use vanity setups responsibly and in accordance with safety instructions.
Absolutely. The Hands Free Dryer is designed for multitasking, allowing you to:
- Apply makeup
- Enjoy coffee
- Use your phone or laptop
- Get dressed
- Read or relax
- All while your hair dries hands-free.
Technical & Safety
Yes. The dryer is equipped with built-in safety features, including temperature regulation and overheat protection, ensuring safe everyday use.
Yes—that’s exactly what it’s designed for.
Always ensure the dryer is securely mounted on the stand or wall mount and used according to instructions.
The Hands Free Dryer uses a modern motor designed to balance strong airflow with reduced noise, making it comfortable for daily use.
Payments & Warranty
We accept major credit cards and popular online payment methods. Available options are shown at checkout.
We stand firmly behind our engineering. The Hands Free Dryer includes an all-inclusive 2-year warranty covering any manufacturing defects. Should you need any assistance, simply reach out to us at contact@handsfreedryer.com and we will take care of the rest.
General & Support
- Busy Professionals & Parents: Multi-task seamlessly—apply your makeup, answer emails, or prep the kids while your hair dries.
- Frequent Travelers: Compact, luxury engineering that packs easily for flawless hair anywhere in the world.
- Enhanced Accessibility: An ideal solution for individuals with limited mobility, arm fatigue, or chronic shoulder pain.
- Luxury Seekers: Anyone who simply wants a more luxurious, comfortable, and salon-quality styling routine at home.
If you need help, please contact us at contact@handsfreedryer.com
Our support team typically responds within 24 hours.
If you can’t find what you’re looking for, don’t hesitate to reach out. We’re always pleased to help.